After Service & Technology Support
Service aim:satisfy customer’s requirement first.
Service assurance:Abide by national “3R guarantee (guaranteed Repair, Replacement and Refund)” regulation.
Facile services:we have service station cover the whole country.
Customer consultation service:Answer the consultation about products and service from customers, accept enquiry of products repairman, solve complaining from customers.
Customer complaint solution:To solve in 3 days, or have a proposal for the question.
Service promise: Refer to national regulation (The responsibility regulation of goods repair and return), Law of the PRC on the Protection of the Rights and Interests of Consumers, and other national relevant law and regulations
It doesn’t belong to free guarantee range if your products has below situation
Exceed the term of 3-R certification validity.
* Breakdown and damage by error operation, dropping and collision during transport, and other reason unconcerned with quality.
* Damage by customer unsuitable using, defending and keeping.
* Damage by disassembled by unauthorized repairer.
* Haven’t valid 3-R certification scrip and invoice. (Exclude customer can identify goods still in the term of validity)
* Presume to change the 3-R certification without our authorization.
* Model code print in production is different from 3-R certification.
* Damage by use pirated software.
* Damage by computer virus infected in using.
* No factory name, address, produces date and product conformity certificate.
* Other damage by irresistible reason.
As for the time being in a foreign country has not set service network, please forgive! For the foreign customer service issue, please consult our after-sales service personnel, we will provide you with satisfactory solutions.
All the products Provided will be acquired: three-month replaceable new products with the same ones. One-year repair warranty.
Expert technique and sincere service solve the problems in case there are some problems with sold products. Any defective product can be dealt at the first time.